For Corporate Training Australia wide, we are the Leadership and Communication Life Skills Specialists
The customer is always ... If you thought the missing word was 'right' we need to talk.
Being 'right' is not part of the equation because customers are often 'wrong', but that's not our focus.
Here's what works: 'The Customer is always The Customer'
Being 'right' is not part of the equation because customers are often 'wrong', but that's not our focus.
Here's what works: 'The Customer is always The Customer'
Better Customer Care
Distilled from hundreds of workshops, this workshop targets essential and easy-to-implement practical steps to better customer care.
Part 1. Accountability For Customer Care Part 2. Developing Rapport and Building Good Will Part 3. The Communication Code Part 4. Uncommon Telephone Courtesy Part 5. Embracing Problems and Complaints 
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