Australian Academy of Leadership Training
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    • Book - Tough Love

For Corporate Training Australia wide, we are the Leadership and Communication Life Skills Specialists

The customer is always ...  If you thought the missing word was 'right' we need to talk. 
Being 'right' is not part of the equation because customers are often 'wrong', but that's not our focus.   
Here's what works:  'The Customer is always The Customer' 

Better Customer Care

Distilled from hundreds of workshops, this workshop targets essential and easy-to-implement practical steps to better customer care.

Part 1.  Accountability For Customer Care
Part 2.  Developing Rapport and Building Good Will
Part 3.  The Communication Code
Part 4.  Uncommon Telephone Courtesy
Part 5.  Embracing Problems and Complaints

better_customer_care.pdf
File Size: 151 kb
File Type: pdf
Download File


                                             YOUR 45 Minute Strategy Call Provides Clarity and Direction

    Corporate Training Australia
    A fun and effective training workshop with Signskope - Sydney
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Australian Academy of Leadership
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Port Melbourne 3207
Victoria, Australia
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  • Home
  • Client List
  • Testimonials
    • Council
    • Government
    • Education
    • Medical-Mental-Aged Care
    • Private Enterprise
    • Case Studies
  • Workshops
    • Leadership
    • The 'i' in Team - Coach
    • Team Excellence
    • Difficult People
    • Time Management
    • Communication Code
    • Better Customer Care
    • Telephone Techniques
    • Improve Your Public Speaking
    • Change Management
    • Customised Workshops
    • Confidence-Building Online Training
    • Keynote Speaker
  • About
    • About Victoria Rose
    • Book - Tough Love