For Corporate Training Australia wide, we are the Leadership and Communication Life Skills Specialists
In case you're thinking "Surely we don't need such basic training in answering the phone these days", then you haven't phoned many businesses or organisations lately. It is staggering how badly some answer the phone, let alone what they do with the call after that.
This is a half day workshop, although could easily be extended to a full day.
This is a half day workshop, although could easily be extended to a full day.
Telephone Techniques
How to be a Star Performer
Part One How to be a Star in the First Six Seconds You don't get a second chance to make a first impression Part Two Top Telephone Tips It can't be 'common sense' if many are not doing what is considered 'common sense' Part Three How to Handle the Tough Calls Practical, effective strategies you can use straight away 
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